Shipping policy

We aim to deliver your party essentials on time, safely, and exactly as promised. Please read our shipping policy to understand how orders are processed and delivered.

📦 Order Processing Time

• All orders are processed within 24–48 business hours after payment confirmation.
  

• Orders placed on Sundays or public holidays will be processed on the next working day.
  

• During high-demand seasons (festive sales, weddings, birthdays), processing time may extend slightly, but we’ll always keep you informed.
  

🚚 Shipping & Delivery Time

• Metro Cities: 2–4 business days
  

• Other Cities & Towns: 3–6 business days
  

• Remote Locations: 5–8 business days
  

Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

💰 Shipping Charges

• Shipping charges (if applicable) are clearly displayed at checkout before you complete your purchase.
  

• Any free shipping offers will be mentioned on the website or product page.
  

📍 Order Tracking

• Once your order is shipped, you’ll receive a tracking link via SMS or email or Whatsapp.
  

• You can track your shipment in real time until it reaches your doorstep.
  

🎉 Safe & Secure Packaging

• All party products are packed with extra care to avoid damage during transit.
  

• Fragile items like balloons, décor, and accessories are securely sealed to maintain quality.
  

❗ Delivery Issues

If you face any of the following issues:

• Delayed delivery
  

• Damaged package
  

• Missing or incorrect items
  

Please contact us within 48 hours of delivery, and we’ll resolve it as quickly as possible.

🔄 Address Accuracy

• Please ensure your shipping address and contact details are correct at checkout.
  

• We are not responsible for delivery delays or losses due to incorrect address details provided by the customer.
  
  

🚫 Undelivered or Returned Shipments

• If an order is returned due to an incorrect address or repeated delivery failure, re-shipping charges may apply.
  

• Refunds (if applicable) will be processed after deducting shipping and handling charges.
  

📞 Customer Support

Your trust matters to us. For any shipping-related questions or support, feel free to reach out to our customer care team we’re always happy to help!

MONGA SALES CORPORATION PRIVATE LIMITED

S/F, 6105/6-C-1 

Bari Market, Sadar Bazar 

New Delhi, Central Delhi

110006

contact@partyrackindia.com

+91 98181 00141

+91 9711404009